Accessibility

The UK Data Service is committed to providing resources that are accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our resources and aim to adhere to many of the available standards and guidelines.

We welcome enquiries from anyone who would like to discuss their access needs.

Our website

The UK Data Service is committed to following agreed best standards and good practice in web design and usability. Wherever possible, our resources are compliant with the Special Educational Needs and Disability Act 2001 (SENDA). Where technical features prevent this, we are happy to provide alternative routes to content. If you find yourself in this position please get in touch via our helpdesk.

Web Accessibility Standards

• Level 3(AAA) W3C guidelines for HTML5 and Cascading Style Sheets
• HyperText Markup Language 5 (HTML5)
• Cascading Style Sheets Version 3 (CSS v3)
• Web Content Accessibility Guidelines 2.0 (WCAG 2.0): conformance level AAA where possible and at least to level AA.

Known limitations

Some of our resources are dependent on third party tools or formats which have known accessibility limitations.

• Adobe PDF
• reCAPTCHA
• Use of third party video players

Useful link for Accessible Browsing

• W3C Better Web Browsing: Tips for Customizing your computer
• BBC My web my way: How to guides

Our helpdesk

Most users contact us through our help web forms, which enable us to direct queries to the correct team as quickly as possible.

If you would find it easier to contact us by phone you can do this on +44 (0)1206 872143 or email help@ukdataservice.ac.uk

We will then direct your query to the most appropriate team.

Our webinars

We conduct webinars using GoToWebinar.

• You can join the webinar online wherever you are.
• To join online and view slides, attendees are required to download a small application to run the webinar.
• Attendees can listen either via the speakers of their local machine or via telephone.
• Webinars are usually recorded and made available later on our YouTube channel.

If you would like to attend a webinar and have specific questions or needs do let us know on ukdstraining@manchester.ac.uk or +44(0)161 275 0270. We will endeavour to make the webinar available to you.

Some adjustments take time to arrange, so the sooner we understand your needs, the more able we will be to meet them. Because of staff schedules it may take us up to a week to provide advance copies of slides, or for scripted events, a script. If communication assistance needs to be arranged this may require up to a fortnight’s notice.

Our face to face events

Events that we organise are held in accessible venues. If you would like to attend one of our face to face events and have questions or access needs, please get in touch. We can offer complimentary seats to personal assistants at charged events, these should be booked directly with us rather than through our online system.

Contact us about our face to face events ukdstraining@manchester.ac.uk or +44(0)161 275 0270.

Help us to do things right

We like feedback as it helps us to understand how we are doing and what we can do to keep improving.

Send us your feedback at: help@ukdataservice.ac.uk

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