Vacancy: IT Support Officer

Article dated: 2 August 2018

We are seeking to appoint an IT Support Officer to join the Technical Services directorate of the UK Data Archive. The section provides support for the critical needs of the other divisions in the UK Data Archive, by installing, commissioning, configuring, developing, maintaining and updating internal and external systems which are in everyday use.

The Role and Duties

The post-holder will be part of Digital Preservation, Systems & Security (DPSS), a small team that is responsible for the provision of front line IT support to staff; the installation and configuration of PCs and associated peripherals and software; administrative tasks including maintaining an asset register; configuring user accounts; creating and maintaining AD security groups; creating folder structures and securing them; and checking authentication and authorisation levels.

Qualifications and Skills

You will be expected to hold 2 A-levels or an equivalent recent technical qualification e.g. MCSE / MCP, and a GCSE pass or equivalent in English Language and Mathematics. An Undergraduate degree or equivalent in a technical subject is desirable but not essential for the post.

Candidates should have a proven track record of general IT support in an MS Windows/Office environment, experience of network file systems and network security as well as prior experience of working on, and understanding the challenges of, a busy helpdesk. In addition, analysis, problem solving and prioritisation skills, excellent attention to detail, a structured and methodical approach to work, an ability to work independently and direct own work, good written and verbal communication skills in English and an ability to work as part of a team are essential skills and abilities.

This post involves access to Government systems, information or data and will be subject to the Baseline Personnel Security Standard (BPSS) staff vetting process. Further information can be found in the Job Pack.

This is a fixed-term, full-time post until 31/03/2021 due to a temporary funding source, with the possibility of an extension.

We particularly welcome applications from those from an ethnic minority as they are under-represented in the UK Data Archive.

At the University of Essex internationalism is central to who we are and what we do. We are committed to being a cosmopolitan, internationally-oriented university that is welcoming to staff and students from all countries and a university where you can find the world in one place.

Please see the further detail link below for a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application.  Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please telephone the Resourcing Team (01206 874588/873521/873461).

Closing: 22 August 2018

Location: Colchester

Further detail: IT Support Officerjob pack

More information: Working at the University


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